The prescribing team for The Quarter Jack Surgery and The Old Dispensary are incredible busy at the moment. We need to advise the turnaround time for routine prescriptions has therefore been increased to 5 days. This is hopefully only a temporary measure. We thank you for your patience and understanding and please accept our apologies for any inconvenience.
We will sometimes send you a link to reply to a message/send us a photo/book an appointment/complete a questionnaire.
This is done through a system called Communications Annexe, linked to our clinic system – TPP SystmOne. The link can be sent via SMS or email.
Please click below to view/print our leaflet explaining how to use Communications Annexe.
Patients using the NHS app from November 2023, will be able to view all new entries made in their GP records. This is an NHS initiative to give patients greater access to their health information.
Upon reviewing your records, you may feel that certain notes made by our clinicians are incorrect and you may wish to request that they are removed.
The General Data Protection Regulations (GDPR) and the Data Protection Act 2018 state that an individual has the ‘right to be forgotten’, which is sometimes called the ‘right to erasure’, however medical records are slightly different in that they hold special category data. The GP’s (or other clinician’s) opinion at the time will not alter, therefore we cannot remove information simply at the patient’s request.
In line with the General Medical Council’s (GMC) guidance, Doctors have an obligation to:
- Keep clear, accurate and legible records.
- Make records at the time the events happen, or as soon as possible afterwards.
The NHS constitution states that as a patient, “You have the right to have any factual inaccuracies in your health record corrected, however there are limited exceptions to this right, there is no obligation to amend something in a health record that is a professional opinion”, i.e. the GP’s opinion at the time.
This also applies to data that forms part of your medical record, for example letters and forms issued by other Healthcare organisations involved in your care that have supplied copies to us as your General Practice/registered GP. Data on your record is only to be used in relation to direct care purposes, and if considered to be used for anything else, it would need to have the relevant lawful basis and other data protection principles applied.
Should you request any corrections or redactions we will review your request and if we decide we are not able to comply we will inform you of this decision. We will also ensure we add details of your request to your record and the reasons why we have not been able to comply. Please make any such requests in writing via our website.
Understanding your Health Record
You can view some commonly used abbreviations here, which may help you understand your records.
Whilst we will endeavour to respond to any queries about your records, please bear in mind that we must prioritise our workload and deal with patients that are unwell and need us. Please do not use appointments purely to request something is removed from or changed within your notes. As above, please contact us in writing, via our website and we will liaise with the clinical team and respond within an appropriate time frame.
See more information about the NHS App here NHS App – NHS Digital
Please note, to view or download a document into your NHS account it must be less than 4 megabytes in size and you must download the whole document to view more than the 1st page.
People are being urged to keep an extra special eye on themselves and the people they care for over the winter period so minor illnesses don’t become more serious.
People who are older or have long term conditions may be particularly vulnerable to winter bugs which could become serious and require hospital treatment. Getting help earlier may prevent this from happening.
To make sure winter bugs don’t become more serious:
- Have your flu jab
- If you start to feel ill, get help from your pharmacy straight away
- Keep your home warm, at least 18 degrees
- Make sure you take any medicines as directed
- Get any repeat prescriptions filled in advance as many surgeries and pharmacies close over Christmas
- Keep a supply of cold and flu remedies in the house so you don’t need to go out if the weather is bad
- If you are prescribed antibiotics finish the course
- Don’t go to A&E or call 999 unless it’s an emergency. If you are in any doubt, NHS 111 can help you get the right treatment
The Quarter Jack Surgery are currently looking to employ new staff to assist our current team. If you would be interested in working for The Quarter Jack Surgery please visit the Indeed website where we post all of our current active Jobs. Applications can also be made for the roles via this site: The Quarter Jack Surgery Jobs – 2022 | Indeed.com
If you have any queries regarding the advertised roles, please contact the surgery via email firstname.lastname@example.org and we will respond as soon as possible.
We are experiencing high levels of admin and clinical staff absence, due to COVID.
Staff who are well enough will be working from home are doing so, however, appointments may need to be postponed and it may take longer for us to answer the telephone or deal with admin queries.
If you have difficulty contacting the surgery and your medical condition cannot wait, please consider contacting 111 or 999 in an emergency. If you need to contact us about a routine matter, please consider delaying your phone call or using our eConsult service which is available on our website here Consult Online from Home – The Quarter Jack Surgery (webgp.com) so that patients who are unwell can get through on the phone.
Thank you for your patience.
From The Partners at The Quarter Jack Surgery
You can view your covid vaccinations on the NHS App – please make sure you are looking at the NHS App, not the NHS Covid-19 App!
Please note, the Covid Pass is not available when using Linked Profiles/Proxy Access – individuals must have their own NHS App login. You can share a phone or device but will need a unique email address to sign up to the NHS App.
(If you use the App to check your surgery appointments, please be aware that telcons may look like a face2face appointments – if you have booked a telcon, please do not attend the surgery but wait for your call.)
View your covid vaccinations on the NHS COVID Pass, within the NHS App
- Log in to the App
- Click on ‘Get your NHS COVID Pass’ under Popular services
- Click on ‘Travel’
- Click on the green box ‘COVID-19 records found’ Show details
- You will now see details of your covid vaccinations – scroll left and right to see both vaccines.
or you can request a paper copy by calling 119.
If you had your vaccination(s) abroad – you can send us proof of vaccination (email to email@example.com) and we will add to your GP record (your name and date of birth have to match your GP record) but this will not currently show in the NHS App.
If you had your vaccination(s) at our GP Hub at St. Leonards Hospital, more than 2 weeks ago, and it does not show in the App, please email your full name, date of birth and date of vaccination to firstname.lastname@example.org. When it has been verified it will be added to the App and your GP record.
If you had your vaccination(s) at another vaccination centre in England, more than 2 weeks ago, and it does not show in the App – we are unable to verify or add any vaccinations given at other UK hubs but we can pass your query to NHS Digital. Please email your full name, date of birth and date and place of vaccination, type ie AstraZeneca or Pfizer and if it was a 1st, 2nd or both to email@example.com