Help Directory

A list of links and contacts which may be of help during the Coronavirus pandemic:

Helplines & email links:

Please remember, all volunteer services are subject to available volunteers.

Click here for NHS stay well in isolation pack

Click here for Various help information

For help with IT and digital problems of all kinds, phone the Dorset Digital Hotline on 01305 221000 (option 2), Monday – Friday 10am – 12 noon (except Bank Holidays) run by a group of volunteers mostly made up of retired IT professionals and some Dorset Council staff

Click here for Government help for the extremely vulnerable

Dorset Council help & advice  01305 221000, 8am to 8pm, 7 days a week to get specific help and advice. Alternatively, you can email

Click here for Dorset Council COVID-19 webpages

Click here for More help from Dorset Council

BCP Council helpline for vulnerable people in need of vital support 0300 1237052

Covid-19 Mutual Aid UK – click here to find your local group

Age UK for help with issues relating to loneliness and isolation – email or call 01305 269444

Click here for Help and Kindness

Click here for information on Food Banks

Click here for Dorset Mums list of food delivery services

Deafblind UK Charity helpline Tel: 0800 132320, Text: 07950 008870, Text relay: 18001 then 0800 132320, Facetime:

Click here for the Virtual Visiting initiative at Victoria Hospital Wimborne and other Dorset Healthcare community hospitals and mental health inpatients units.


Help for unpaid carers

Click here for Carer Support Dorset  – free support and information for carers                        0800 368 8349


Help for parents

Dorset Council’s Educational Psychology Service can offer a 30 minute phone consultation to support parents and carers so they can help their children cope with the lockdown. Calls are confidential unless there is a risk of harm to the caller, their child or someone else. Brief records are kept of each call.

Make an appointment on 01305 228300 Mon – Fri 9am – 4.45pm

Click here to see why you should still attend the surgery for routine vaccinations – Covid-19 Immunisations FAQs_


Scams, Fraud and Cybercrime

Click here for Dorset Police website for information about cyber crime

Click here to report fraud or cybercrime to Action Fraud or telephone 0300 123 2040

Click here for Take 5 to stop fraud


Urgent Dental Services

Click here for urgent dental services


For residents of Wimborne:

Wimborne Minster Community Resilience Group

If you do not have the support of family, friends or immediate neighbours to help with shopping, befriending, collecting prescriptions or other urgent supplies, contact one of the volunteers below, nearest to your area between 9am – 5pm

Area Volunteer –  Name & Telephone Number:

Town Centre

East Wimborne

West Wimborne

Wimborne Community Resilience Response Leaflet


For residents of Colehill:

Colehill Parish Council are working with other agencies to co-ordinate the local response caused by the Corona Virus outbreak.

They can be contacted on:


For residents of Holt:

Holt parish council


For residents of Knowlton/Wimborne St Giles/Woodlands/Horton/Chalbury

Knowlton Parish Council

HORTON HELP (covering Horton, Chalbury and Wigbeth

or telephone 07738 859149.

For residents of Ferndown:

Ferndown Town Council

Community support with prescriptions and shopping in Ferndown via St. Marys Church


For residents of Canford:

Help with deliveries or collections:


For residents of Merley:

Click here for Inspire Dorset or Contact Gary 01202 888110 or 07718173268

The Lantern Church for practical help or support:


Facebook groups and pages


NHS Mental Health Support


Young people’s wellbeing

Dorset School Nursing Team  for 11 -19 year olds Mon – Fri 8.30am – 4.30pm (not Bank Holidays). Free text service 07480 635511

Click here for Kooth   support seven days a week for 11 – 18 year olds

Gardening help group

Click here for Jolly Days & Step Outside Allotment Group


Miscellaneous help

Alcohol Harm Reduction advice April 2020

Help & Information for organisations and volunteers

Click here to add your organisation to the Help and Kindness resource

Information about volunteering for Dorset Council during COVID-19:

Dorset Community Action Helpline 01202 847609  11am – 4pm for questions you may have regarding Coronavirus and your Organisation.

Click here for Dorset Community Action – advice and support to community groups/organisations, charities and social enterprises.

Click here for Dorset Community Action updates

Dorset Community Foundation has launched a new fund to support voluntary and community organisations that are helping vulnerable people impacted by the Covid-19 crisis. Organisations can apply for up to £5000,  for more information including funding criteria, eligibility and application forms, visit DCF – Dorset Coronavirus Community Fund


Click here for Information for the Bereaved


Help Directory